FAQ

Click here for the nutrition information for our pretzels.

Hot Box Pretzels are made with fresh ingredients and contain no seed oils. Unlike many other pretzels, ours are never frozen—they’re shipped fresh so you can enjoy them at their best. Plus, every seasoning packet is made with real ingredients, from fresh fruit to real cheeses. Nothing is artificial—just bold, delicious flavor.

As soon as you receive your pretzel bites, freeze them immediately unless you’re eating them right away. Since we don’t use preservatives, they don’t have a long shelf life at room temperature. Storing them in the freezer keeps them fresh for up to 3 months.

We ship within the United States, including to hotels. Check with your hotel about receiving packages. We do not ship internationally.

Orders typically leave our kitchen the same or next business day. Delivery usually takes 3–5 days after dispatch, depending on the destination. These are estimates; available shipping services and rates are shown at checkout.

We ship within the United States, including to hotels. Please check with the hotel about receiving your package. We do not ship internationally.

Freeze the pretzels when they arrive and follow the date on the bag.

We stand behind our products. If your order doesn't live up to the hype, we've got you. Reach out to bites@hotboxpretzels.com and we'll make it right, or refund you 100%. Guaranteed

We recommend the oven or air fryer. Follow the instructions on your bag and watch them as they heat.

A microwave can work in a pinch, but it is not our recommended method. Use short increments and check frequently; overheating makes the pretzels rubbery.

Yes! We definitely offer bulk orders and wholesale options. For more information, please email us at wholesale@hotboxpretzels.com.

See our Food Truck calendar for locations and dates. You can also request an event on that page.

Open Manage my subscription and sign in with your checkout email to skip a delivery, change your box, pause, or cancel. Cancellation becomes available after two orders have shipped; pausing is available after the first 10 days.

If you were charged but cannot find your plan, contact us with your order number, checkout email, and charge date and amount. We aim to reply within 24 hours.

Our pretzel bites are sold in two-packs of the same flavor. To try other flavors, add extra seasoning from All Flavors. The free bag offer is for subscriptions only.

The pretzels are plain and the seasonings come separately in your Flavor Lab box. If anything is missing, contact us so we can make it right. You can also buy extra seasoning on All Flavors.

Unopened dips are shelf-stable. Refrigerate them after opening. Croutons are shelf-stable too; you can freeze them to keep them longer.

Use “Notify me when available” on the sold-out product page for an email about that item. You can also join our email list for store updates. We cannot promise a restock date.