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Subscription Terms & Conditions

These Subscription Terms & Conditions (the “Terms”) govern your enrollment in and use of the Hot Box Pretzels subscription program (the “Program”) offered by Hot Box Pretzels (“we,” “us,” or “our”). By subscribing to any plan, you (“you” or the “subscriber”) agree to these Terms. Please read them carefully before enrolling.

1. Subscription Plans

We offer the following subscription plans. Every plan delivers one (1) shipment per month. Prepaid plans are paid in a single upfront payment covering the full term, and shipments are still sent monthly across that term.

2. Pricing and Discounts

Discounts are applied to the standard per-shipment price in effect at the time of enrollment. Discount percentages apply to the product price and do not apply to any applicable taxes, shipping, or handling fees unless expressly stated. We reserve the right to modify pricing and discount offers for future enrollments; changes will not affect the price of a prepaid term already purchased.

3. Billing and Payment

  • Monthly plan: Your payment method is charged each month automatically on your recurring billing date until you cancel in accordance with these Terms.
  • Prepaid plans (3, 6, or 12 months): You are charged one time, in full, at the time of enrollment for the entire term. No further charges are made during the prepaid term.
  • You are responsible for keeping a valid payment method on file. If a monthly payment fails, we may suspend or cancel shipments until payment is resolved.

All prices are in U.S. dollars. Applicable sales tax and shipping charges, if any, will be calculated at checkout.

4. Shipments and Delivery

  • Each plan includes one shipment per month for the duration of the plan term.
  • Prepaid plans deliver monthly across the prepaid term (for example, a 6-Month Prepaid plan delivers six monthly shipments).
  • We are not responsible for delays caused by carriers, incorrect shipping information provided by you, or events outside our reasonable control.
  • It is your responsibility to keep your shipping address current. Shipments returned due to an incorrect or outdated address may be subject to reshipment fees.

5. No Refunds on Prepaid Plans

All prepaid plans (3-Month, 6-Month, and 12-Month) are final and non-refundable. Once a prepaid plan is purchased, the payment is not refundable in whole or in part, and the plan cannot be cancelled for a refund of remaining months. Prepaid plans run for their full paid term, and you will continue to receive your monthly shipments through the end of that term. This no-refund policy applies regardless of the reason for the request, except where a refund is required by applicable law.

6. Cancellation of the Monthly Plan

The monthly (month-to-month) plan may be cancelled, subject to the following minimum-commitment requirement:

  • You must complete and pay for at least two (2) monthly orders before you are eligible to cancel.
  • In other words, your first two monthly shipments must be processed and paid for; cancellation is not available before the second monthly order has been paid.
  • Once you have completed and paid for two monthly orders, you may cancel at any time. Cancellation takes effect at the end of your then-current billing cycle, and you will not be charged for the following month.
  • To cancel, contact us using the details in Section 10 before your next billing date. Cancellation requests received after a monthly charge has been processed apply to the following cycle; that month’s shipment will still be sent.

This cancellation requirement applies to the monthly plan only. Prepaid plans are governed by Section 5 and are not cancellable for a refund.

7. Changes to Your Subscription

You may request changes to your plan, such as switching plans or updating your shipping details, in the customer portal. Plan changes take effect on your next billing cycle where applicable. Prepaid terms already purchased cannot be shortened, refunded, or converted to a different plan for a refund, but may be adjusted at our discretion for shipping or product preferences.

8. Product, Availability, and Substitutions

Products are subject to availability. If a specific item becomes unavailable, we may substitute an item of comparable value and quality. We are not liable for temporary or permanent discontinuation of any particular product.

9. Allergen and Food Safety Notice

Our products may be produced in facilities that also handle wheat, gluten, dairy, soy, nuts, and other allergens. It is your responsibility to review product information and determine whether a product is suitable for you. Consume products by any stated best-by date and follow any storage instructions provided.

10. Contact Us

Questions about your subscription, cancellations, or these Terms can be directed to: bites@hotboxpretzels.com

11. Changes to These Terms

We may update these Terms from time to time. The version in effect at the time of your enrollment or renewal governs your subscription. Material changes will be communicated to active subscribers. Continued participation in the Program after a change takes effect constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the State of FL, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Program will be subject to the exclusive jurisdiction of the state and federal courts located in FL.

13. Entire Agreement

These Terms, together with any order confirmation and our published policies, constitute the entire agreement between you and Hot Box Pretzels regarding the Program and supersede any prior understandings. If any provision is found unenforceable, the remaining provisions remain in full force and effect.

By enrolling in any Hot Box Pretzels subscription plan, you acknowledge that you have read, understood, and agree to these Subscription Terms & Conditions.