This Privacy Policy describes how Hot Box Pretzels, LLC (“Hot Box Pretzels,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website (the “Site”), make purchases from our online store, or book our food truck services. By using our Site or providing us with your personal information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information from you when you visit our Site, make a purchase, or book our food truck services. This information may include:

• Contact information such as your name, email address, phone number, and shipping address.

• Payment information such as credit card details, which are securely processed by our payment processor.

• Booking information if you choose to book our food truck services, including event details and location.

• Information automatically collected through cookies and similar technologies, such as your IP address, browser type, and pages visited on our Site.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To process and fulfill your orders, including communicating with you about your order and providing customer support.

• To book and provide our food truck services, including scheduling and coordinating with you.

• To send you marketing communications, such as newsletters and promotions, if you have opted in to receive them.

• To improve our products and services, including analyzing trends and user preferences on our Site.

• To comply with legal obligations, such as tax and accounting requirements.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

• With service providers who assist us in operating our business, such as payment processors, shipping carriers, and IT service providers.

• With third-party partners who help us market our products and services, but only if you have opted in to receive marketing communications.

• With law enforcement or government agencies in response to a legal request or investigation, if required by law.

4. Your Choices

You have the following choices regarding your personal information:

• You can update or correct your personal information by contacting us using the contact information provided below.

• You can opt out of receiving marketing communications from us by following the instructions in the communication or contacting us.

• You can disable cookies in your browser settings, but please note that this may affect the functionality of our Site.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Children’s Privacy

Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you are under 13 years of age, please do not use our Site or provide any personal information to us.

7. Security

We take reasonable measures to protect your personal information from unauthorized access and use. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

8. Updates to this Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on our Site. You should review this Privacy Policy periodically for any changes. Your continued use of our Site after any modifications indicates your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, you may contact us at hotboxpretzels@gmail.com.

Last updated: April 17th, 2024